At Northlight Store, we’re committed to bringing premium home decor to your doorstep with care and convenience. Our shipping and returns policies are designed with your satisfaction in mind, ensuring a seamless experience from checkout to delivery—and beyond if needed.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges

We want you to love your Northlight Store purchases. If any accent rugs, lighting fixtures, or decorative objects don’t meet your expectations, our straightforward return process makes it easy.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of purchase: Original order number required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • All candles (due to their consumable nature)
  • Doormats showing signs of use
  • Personalized or custom-made decorative objects
  • Opened packages of throw pillows (if protective packaging is removed)

How to Return an Item

  1. Contact us: Email [email protected] within 15 days of receiving your order. Use our return request template below for faster processing.
  2. Wait for approval: Our design team will review your request within 1-2 business days and send return instructions.
  3. Package items: Securely repack in original packaging with all tags attached.
  4. Ship your return: Send to:
    Northlight Store Returns
    1532 Fort Street
    WILTON, US 58579
  5. Receive confirmation: We’ll email you once we process your return.

Refund Process

After we receive and inspect your return (typically within 3-5 business days):

  • Refunds are processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Credit card/PayPal refunds typically appear within 5-10 business days (depending on your financial institution)
  • Original shipping fees are non-refundable

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item
  3. We’ll ship your new item once we process the return (additional charges may apply for price differences)

Damaged or Defective Items

If delicate items like ceiling lights or mirrors arrive damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging
  • We’ll arrange a replacement or refund at no additional cost

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Northlight Store Customer Service,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

  1. [Product Name] – [Quantity] – [Reason for Return]
  2. [Product Name] – [Quantity] – [Reason for Return]

For exchanges, I would like to receive: [Product Name] – [Quantity] – [Color/Size if applicable]

Please advise on next steps. I’ve reviewed the return policy and confirm the items are in original condition with all packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Need Assistance?

Our customer service team is happy to help with any questions about your home decor purchases. Contact us at [email protected]—we’re committed to making your Northlight Store experience as exceptional as our products.