At Northlight Store, we want you to be completely satisfied with your premium home decor purchases. If for any reason you’re not happy with your accent rugs, lighting fixtures, or decorative objects, we offer a straightforward returns and exchanges process for your convenience.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received
  • Original proof of purchase (order number) must be provided
  • Certain items marked as final sale cannot be returned (see exceptions below)

Non-Returnable Items

For hygiene and safety reasons, the following products from our collection cannot be returned:

  • All candles (due to their consumable nature)
  • Doormats that show signs of use
  • Personalized or custom-made decorative objects
  • Opened packages of throw pillows (if protective packaging is removed)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request. Use our template below for faster processing.
  2. Wait for approval – Our design-conscious team will review your request within 1-2 business days and provide return instructions.
  3. Package your items – Securely repack the items in their original packaging with all tags attached.
  4. Ship your return – Send the package to our returns center at:
    Northlight Store Returns
    1532 Fort Street
    WILTON, US 58579
  5. Receive confirmation – We’ll notify you via email once we’ve processed your return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
  • Original shipping fees are non-refundable

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Include a note specifying the replacement item you’d like
  3. We’ll ship your new item once the return is processed (additional charges may apply for price differences)

Damaged or Defective Items

If your ceiling lights, mirrors, or other delicate items arrive damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost

Return Request Template

Copy and paste this template into your email to expedite your return request:

Subject: Return Request for Order #[Your Order Number] Dear Northlight Store Customer Service, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Items to return/exchange: 1. [Product Name] – [Quantity] – [Reason for Return] 2. [Product Name] – [Quantity] – [Reason for Return] For exchanges, I would like to receive: [Product Name] – [Quantity] – [Color/Size if applicable] Please advise on next steps. I’ve reviewed the return policy and confirm the items are in original condition with all packaging. Best regards, [Your Full Name] [Your Contact Information]

Need Assistance?

Our dedicated customer service team is here to help with any questions about returns for your home decor items. Contact us at [email protected] and we’ll ensure your experience with Northlight Store reflects the quality of our premium products.

Note: This policy applies to all regions we serve (excluding some Asian and remote areas). For international returns, please allow additional time for customs processing.